Subscriptions, Billing & Refunds Policy
Effective date: 15 November 2026
This policy forms part of the ClipYeti Terms of Service and applies to paid plans, clip packs and extra hours.
1. Plans and pricing
Plan features, limits and prices are shown on our pricing page. Prices are in US dollars. ClipYeti is not currently registered for GST, so GST is not charged. Any taxes that apply where you live are shown at checkout. Payments are processed by Stripe.
2. Free plan
The Free plan needs no card. Free credits reset each month and do not carry over. We do not offer free trials of paid plans.
3. Automatic renewal
Paid subscriptions renew automatically at the end of each billing period, and your payment method is charged unless you cancel before the renewal date. We email you a reminder 3 days before each renewal.
4. Credits
| Credit type | How long it lasts |
|---|---|
| Plan credits | 3 months from the start of the month they were granted |
| Extra-hours minutes | 3 months from purchase |
| Clip-pack credits | Never expire |
| Free plan credits | Reset monthly |
Credits have no cash value and cannot be transferred, except as required by law.
5. Cancelling
You can cancel at any time from your account’s billing settings. Cancelling stops future renewals; you keep access until the end of the period you have paid for.
6. Refunds
- Failed jobs: If a processing job fails, the credits it used are refunded to your account automatically.
- Change of mind: We do not offer refunds for change of mind. You can cancel at any time and will not be charged again; you pay only for the billing period you have already started, up to your next renewal date. For any other refund request, email hello@clipyeti.com and we will review it.
- How refunds work: When we refund a payment, any unused credits from that payment are removed from your account.
- Service problems: If the Service has a major failure or does not meet a consumer guarantee under the Australian Consumer Law, you are entitled to a remedy, which may include a refund. Nothing in this policy limits those rights.
- Billing errors: If you are charged in error, contact us and we will fix it promptly.
7. Price changes
We will email you at least 10 days before a price increase. It applies from your next renewal, and you can cancel before then.
8. Spending limits and failed payments
If your workspace reaches its monthly spending limit or a monthly feature limit, AI features pause until the next month or until you raise the limit. If a payment fails, Stripe will retry it. After repeated failed payments, your paid plan ends automatically and your account moves to the Free plan.
9. Chargebacks
Please contact us before disputing a charge with your bank so we can help. We may suspend accounts with open chargebacks.
10. Contact
Billing questions: hello@clipyeti.com.