Privacy Policy
Effective date: 15 November 2026
This Privacy Policy explains how Alexander Wall, a sole trader trading as ClipYeti (ABN 22 767 904 430) (ClipYeti, we, us), collects, uses, discloses and protects personal information when you use ClipYeti.com and related services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where they apply, the EU and UK General Data Protection Regulation (GDPR) and US state privacy laws.
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account details | Name, email address, Google account ID and profile picture | You, via Google sign-in |
| YouTube data | Channel name and ID, video details, and post statistics such as view counts, for channels you connect | Google, via YouTube API Services |
| Content | Videos, audio, links, transcripts, captions, Clips, chat edits, idea and slide drafts | You |
| Voice samples and voice clones | Recordings you submit to create a cloned voice, and the resulting voice model | You, only if you use voice cloning |
| Payment details | Billing name, country, last 4 card digits, transaction history (full card numbers are held by Stripe, not us) | You, via Stripe |
| Usage data | Features used, clip settings, credit and spending usage, errors, timestamps | Automatically |
| Device and technical data | IP address, browser, device type, approximate location from IP, bot-check results | Automatically |
| Communications | Support emails, feedback | You |
We do not try to identify people in your videos, and we do not create facial recognition templates. We create a voice clone only when you ask us to, and only with your express consent. You can delete a voice clone at any time.
2. How we use it
- To provide the Service: process videos, transcribe speech, generate Clips, captions, voices, drafts and suggestions, and publish Clips to accounts you connect.
- To run your account, take payments and enforce plan and usage limits.
- To protect the Service from bots, fraud and abuse, and to enforce our Terms.
- To find and fix errors.
- To improve the Service using aggregated usage data.
- To send service emails, such as deletion warnings and renewal reminders, and, with your consent where required, marketing (you can unsubscribe at any time).
- To comply with law and respond to lawful requests.
We do not sell your personal information. We do not use Your Content to train AI models.
3. Legal bases (EU/UK users)
We rely on: performance of our contract with you (providing the Service); legitimate interests (security, bot protection, error monitoring, improvement); consent (marketing and voice cloning); and legal obligation (tax and accounting records).
4. Who we share it with
We share personal information with the service providers below, who process it for us under contract:
| Provider | What it does for ClipYeti |
|---|---|
| Cloudflare | Hosting, database, video storage and processing, bot check (Turnstile), web analytics, receiving email, AI Gateway, and Workers AI for transcription (OpenAI’s Whisper model, run by Cloudflare) and standard AI voices (Deepgram Aura, run by Cloudflare) |
| Anthropic (Claude) | AI that picks and scores clips, chat editing, and idea and slide drafts |
| ElevenLabs | Voice cloning |
| Stripe | Payments and tax |
| Postmark | Sending email |
| Sentry | Error monitoring |
| Google sign-in and YouTube API Services |
We also share information with professional advisers, with a buyer of the business under confidentiality, with authorities where required by law, and with anyone else you ask us to, such as a platform you connect for publishing.
5. Overseas disclosure
Your information is stored and processed outside Australia. Our database is in Osaka, Japan, and videos are stored in Cloudflare’s Asia-Pacific region. Our other providers process data in other countries, including the United States (for example, Sentry’s US region). We take reasonable steps to ensure overseas providers handle your information consistently with the APPs. For EU/UK data transferred outside those regions, we rely on Standard Contractual Clauses or another lawful transfer mechanism.
6. YouTube API Services and Google data
ClipYeti uses YouTube API Services. By using ClipYeti, you agree to be bound by the YouTube Terms of Service. Google’s use of your data is described in the Google Privacy Policy.
When you connect a YouTube channel, we access the channel details, video details and post statistics needed to show your content, publish Clips you choose to post, and report how they perform. We store this data only as long as needed for those purposes and delete it when you disconnect your channel or close your account. Besides deleting your data through ClipYeti, you can revoke ClipYeti’s access to your Google data at any time through the Google security settings page. Questions or complaints about how we handle this data can be sent to legal@clipyeti.com.
7. Automated decision-making
We use computer programs to make, or help make, some decisions that use your personal information:
| Decision | Information used | Made by |
|---|---|---|
| Which moments of your video to suggest as Clips, and how to score them | Your video, its transcript, and your editing instructions | AI (Anthropic’s Claude), solely; you choose what to export or publish |
| Pausing AI features when your workspace reaches its monthly spending or feature limit | Your plan, usage and spending data | Automatically, solely |
| Ending your paid plan after repeated failed payments | Payment status and history from Stripe | Automatically, solely |
| Allowing or blocking sign-in based on a bot check | IP address, browser and device signals | Cloudflare Turnstile, solely |
| Applying hourly usage limits | Account usage data | Automatically, solely |
If you think one of these decisions is wrong, email hello@clipyeti.com and a person will review it.
8. Retention
- Uploaded videos with no exported Clip: deleted 30 days after upload on the Free plan and 90 days on paid plans, with a warning email 7 days before.
- Videos with an exported Clip: kept until you delete them or close your account.
- When you close your account: videos are deleted within 24 hours and other records within 30 days.
- Billing records: kept for 5 years to meet Australian tax record-keeping requirements.
9. Security
We use reasonable safeguards including encryption in transit, access controls and monitoring. No system is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme, and other regulators where required.
10. Your rights
You can ask to access or correct your personal information. Depending on where you live, you may also have rights to delete it, restrict or object to processing, port it, or withdraw consent. Email legal@clipyeti.com. We will respond within 30 days and may need to verify your identity. We will not discriminate against you for exercising your rights.
11. Children
The Service is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has given us information, contact us and we will delete it.
12. Cookies
See our Cookie Policy.
13. Complaints
If you have a privacy complaint, email legal@clipyeti.com. We will acknowledge it within 7 days and aim to resolve it within 30 days. If you are not satisfied, you can contact the OAIC at oaic.gov.au or 1300 363 992. EU/UK users can also complain to their local data protection authority.
14. Changes
We will post any updates here with a new effective date, and email you about material changes.
15. Contact
Privacy Officer, Alexander Wall trading as ClipYeti, 1/80 Lloyd Street, Heidelberg Heights VIC 3081. Email: legal@clipyeti.com.