Troubleshooting

The upload stopped. Uploads resume where they left off. Keep the page open and press “Try again”; nothing is uploaded twice.

Processing failed. You aren’t charged: the minutes go back automatically, and we email you. The most common causes are a file with no speech, or a file that isn’t really video or audio. Try again, or try another copy of the file.

“We didn’t hear anything.” The recording may be silent, or the speech may be very quiet or in a separate audio track. Export it again from your editing app with the voice track included.

The frame doesn’t follow the right person. The frame follows the largest face. In the editor, turn off “Follow the speaker” and set the framing yourself.

A caption word is wrong. In the editor, choose “Correct its caption”, then tap the word and type the fix.

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Still stuck? Email hello@clipyeti.com or use the form on the About page. Tell us what you were doing and what you saw.